This thread is going south.
To try and veer north a bit....
Living in the current environment, I can give ML the benefit of doubt that the current moves, while unfortunate for those affected, are needed for future sustainability of the company. Demand for luxury goods is unquestionably reducing. Demand for home theatre equipment is down ~20-25% from prior years. I suspect its not going to go up in the coming 3-5 years. I suspect that ML was experiencing squeezing margins even as volumes were going up, and were seeing an environment unlikely to improve.
That said, and without the benefit of any real financial facts about the company (e.g. margins, revenues, personnel costs etc), some suggestions if anyone senior at ML is listening:
1. Expand connections with, and sales to, core customers: Repeat customers and word of mouth is most likely the biggest source of MLs revenue over the years. ML doesnt invest in existing customers as much as other luxury good companies. And frankly no one in high end audio does. I receive ~10 mailings/year from Audi/BMW, a really slick magazine, and invitations to audi owner rallies and speed racing schools in the area. Many of us have spent almost as much on Audio/video as on cars in the last five years, but I dont think ML, Pioneer Elite etc have a clue who their customers REALLY are. Even the damn furniture makers that I have ever bought an ottoman from know more about me as a customer than ML...
2. Protect the ML brand, but make it much more than just about ES sound: Today, ML is synonymous with the best ES sound. But NOT with the sound that most closely resembles the original source, which is a very different branding, and ultimately much more desirable. ML should aspire to be the "Great Speaker Company Bringing Live Sound to your home." Doesnt matter where that speaker company calls home
Over time, I could see an ML line that is the best in the world in ES panel speakers. And a second ML line that is the best in the world in box speaker sound. I think ML, Revel and Wilson might be the only brand names that have the history to pull that off. Maybe ML should buy Wilson or YG? Or hire the principals behind YG/Nola to develop that line for ML, under an ML brand... I think ES sound is too niche....
3. Expand globally: Growth in luxury goods sales ain't coming from NA alone. China, India, Brazil, Russia, the middle east, and I daresay even Western Europe are completely unpenetrated by ML (speaking anecdotally here, having traveled to these parts)
4. Quality: Ultimately, this is the one area that ML should never underinvest in. If they can reduce manufacturing cost without even a 1% reduction in quality and reliability, they will be on the right track. If they don't, this will be a bad move in hindsight
5. End-to-end services: Ultimately, what matters the most is the sound in the customers home. Having made difficult to place speakers, ML probably understands that better than most high-end plug-n-play box speaker and electronic houses. They should partner with both room correction companies (e.g. audyssey) and non-electronic room correction companies (e.g. RealTraps) and train their dealers a lot better on this. And possibly offer a "ML Home Audio" service line that helps install the speakers in your house or HT. I would much rather pay $10-20k for installation if it is backed by an ML guarantee and an ML trained Sound Specialist prepares my room, thinks about room correction, associated electronics etc than a run of the mill local dealer. I am not saying that ML short circuit the dealer here btw. This could enhance their relationship with their dealers, help the dealers get more business, part of which would be shared with ML.
thoughts?