Pass Labs Sadness

[yogibear]

I used to have a X350. I know that Pass will sell the replacement part for the damaged handles for a very reasonable price. When I accidentally scratched mine, they asked that I send it back to them with a check for $50. They wanted the original one so they could color match it with the replacement. Apparently, there's various shades of silver and they wanted it to be an exact match. Their customer service is second to none.

 

[DTB300]

Doesn't palleting them increase the cost exponentially?

Yep. My crate added 20lbs to my amp, which increased the cost of shipping. But that extra cost was insignificant compared to the piece of mind of protecting the equipment and or having to replace or deal with shipping companies for damage.

Like I stated above, my amp was shipped and returned many times with east-west coast travels and never had any damage issues. You could see plenty of marks and dings on the crate and skids which the box would have taken if not packed inside.

 

[Diamonds]

I know tha hindsight is 20/20 but this discussion is important since, at times, very heavy and expensive items are being shuttled about the country. I am wondering how much Diamonds paid for the DHL to have the amps shipped and I am also wondering how much more would it have cost to use some sort of freight servce instead. I bring that up because my mom is an interior designer and she has furniture shipped down to FL all of the time.

I think the amps cost about 200 total to ship via DHL. I would have used frieght because I have had good luck with it but the buyer asked for FedEx, UPS or DHL.

 

[jk319]

is that we audiophiles, as individuals shipping gear, are in a much different situation than manufacturers shipping product to dealers; which can lead us to a false sense of security when we ship something in the "original factory packing materials" etc.

Audio Research, for example, has been shipping UPS Ground for as long as I can remember. Now you know that not every piece arrives at the dealer unscathed! But the dealer just returns it to ARC for a replacement; and ARC carries private coverage for such losses (in addition to what, as a good customer, they get back from UPS) and simply repairs or remanufactures the unit and sells it as new, or in many cases as a refurbished unit. Part of doing business.

Unfortunately, we are not in that same situation and must take additional precautions.

Interesting, I never thought of that. Well, you know what? Even my dealer insists on freight only for ML speakers. He thinks anything else is asking for pure trouble.

My sincere condolences as well Diamonds. Man oh man that buyer should have listened to you.

 

[coolcobramatt]

Darn Fedex dropped my Krell 400xi so hard it made the right hand terminals pop through the box, and bent one at an angle. I am still waiting on Krell to repair it and give it a clean bill of health. And the amp was DOUBLE boxed too and it still hit hard enough to poke two holes in the inner original Krell box.

I bought some Aerius' from a ****** seller down in South Florida and they arrived Fedex damaged beyond repair. This guy handmade the boxes by taking individual smaller boxes and duct taping them all together. That combined with the obvious age and terrible maintenance he did (spider webs in the woofers, terminal wires all cut and torn, panels in pieces when they arrived), caused me to lose money as Fedex reimbursed him then he refused to reimburse me. His inner packing was a few strips of styrofoam simply thrown in willy nilly, literally tossed in these handmade boxes. What a freaking jerk.

Diamonds I hope everything turns out for the best.

 

[Joey_V]

Dennis,

Sorry about the troubles, my friend. I hope DHL makes good on the insurance and reimburses you. Let me know once resolved!

Joey

 

[Diamonds]

I bought some Aerius' from a ****** seller down in South Florida and they arrived Fedex damaged beyond repair. This guy handmade the boxes by taking individual smaller boxes and duct taping them all together. That combined with the obvious age and terrible maintenance he did (spider webs in the woofers, terminal wires all cut and torn, panels in pieces when they arrived), caused me to lose money as Fedex reimbursed him then he refused to reimburse me. His inner packing was a few strips of styrofoam simply thrown in willy nilly, literally tossed in these handmade boxes. What a freaking jerk.

Diamonds I hope everything turns out for the best.

That is a terrible story. A few people just ruin the second hand audio business.

 

[Kaboomnash]

Update: Dhl

One of my Vantages is "Out for delivery" today to my house in Colorado. I located the missing Vantage, the second box is listed as arriving in MICHIGAN!!! Good grief DHL!!!!

Lee

 

[Diamonds]

Update!!

Hello -

Well the DHL outlook is not good!

They sent out the first person from the insurance agency to the buyers house to make sure the amps were broken I guess. The only problem is the person they sent out did not know what an amplifier was. Yikes...

Now they have to send out a so called expert to figure out if the amps can be fixed or if they have to be replaced. The only problem is that only people who know exactly what it will cost to fix or replace these units are the people at Pass Labs. So this expert is not going to have any idea!!!

If they do have to go back to Pass Labs because their expert does not know what it costs to fix them or even if they can be fixed then I have to pay for shipping to Pass Labs (even though DHL is a shipping company).

If Pass Labs say they can be fixed then I have to pay the bill and DHL will reimburse me. I then have to pay for shipping back to the buyer in Canada.

This looks to only cost me about 600 or 700 dollars because DHL made a mistake.

My only advice to you all is never ever ship DHL!!!

P.S. The reason why they don't pay claims right away or pay for shipping is because they have a lot of fraud. What the he!! does that matter to me?

Thanks for reading!!!

 

[coolcobramatt]

600-700 cost you? Man that bites. Sorry to hear.

 

[Diamonds]

600-700 cost you? Man that bites. Sorry to hear.

That's what it looks like...A shipping company that won't ship...very strange...

 

[nsgarch]

That's what it looks like...A shipping company that won't ship...very strange...

Surely you wouldn't trust them to ship the amps a second time, would you?

 

[DTB300]

Here is a perfect example on how a very heavy or costly amp should be shipped.

Hopefully if anyone in the future is sending out a heavy or costly amp, think about building yourself a nice crate for the box to fit inside.

 

[nsgarch]

. . . . and nothing less!

Here is a perfect example on how a very heavy or costly amp should be shipped.Hopefully if anyone in the future is sending out a heavy or costly amp, think about building yourself a nice crate for the box to fit inside.

DTB is absolutely right -- times have changed!

 

[sleepysurf]

Even double-boxed with foam packing, a crate won't guarantee protection if they drop it!

 

[eknuds01]

Well, of course not. But if that wood gives just a little bit, then the pricey amp inside will be fine. I think that's what Dan is driving at. Let the wood crate take some of the abuse instead of the box and foam materials.

It's well worth the extra cost if you are shipping a five-figure amp.

 

[DTB300]

Even double-boxed with foam packing, a crate won't guarantee protection if they drop it!

There is only so much one can do to protect their shipped goods. Sending it just in a box, especially with a heavy amp, is very easy to have it damaged. Sending in a crate like the picture, which is very similar to the crate I made for an old amp of mine (80lbs), gives you a much greater protection from damage. Now internal damage just from the jostles and picking up and putting down with a fork lift can happen, and to that fact it can happen no matter what the packaging is.

Like I stated earlier, my amp traveled east coast to west coast and back numerous time, and the amp survived without a scratch or internal issues. Is was probably the best extra money along with time and effort on my part to build the crate.

Unfortunately all of this planning and protection is all just a crap shoot with shipping companies and how they handle the product. Even a crate cannot help if dropped from a serious height.

 

[nsgarch]

Then, put the crate on a pallet.

There is only so much one can do to protect their shipped goods.Unfortunately all of this planning and protection is all just a crap shoot with shipping companies and how they handle the product. Even a crate cannot help if dropped from a serious height.

Putting the crate (or even a double/triple box) on a pallet forces the workmen to handle your shipment in an entirely different way in terms of loading and stacking. They can't use conveyor belts for instance, where is often where the damage occurs.

 

[Diamonds]

Putting the crate (or even a double/triple box) on a pallet forces the workmen to handle your shipment in an entirely different way in terms of loading and stacking. They can't use conveyor belts for instance, where is often where the damage occurs.

Yes I want them to ship again because they are responsibile for their mistakes. My amps were on pallets and look what happened...Ouch!!!

I will keep you posted on the situation.

 

[nsgarch]

My amps were on pallets and look what happened...Ouch!!!

Now I'm really depressed!! :banghead: