13A Panel Warranty

[andrew.hendler]

Hi All -

I have a partial panel defect in my left 13a panel.

I've verified with my dealer as we swapped transformers and it's the panel.

They are 2.5 years into a 5 year warranty.

Does Martin Logan provide panels in pairs for warranty replacement, or do they only provide individual panels? I asked my dealer and he wasn't certain.

Thanks,
Andrew

 

[Robert D]

Whats the symptom of the defect? How does the bad panel sound different? I'm curious. That's disturbing to me that it's not 3 years old and already having problems. Do you live in a humid area?

 

[andrew.hendler]

Whats the symptom of the defect? How does the bad panel sound different? I'm curious. That's disturbing to me that it's not 3 years old and already having problems. Do you live in a humid area?

No I don’t live in a humid area, and it’s air conditioned all the time. I think it’s just a freak defect. Basically the top 8 inches of the panel is much lower in volume than the rest. I’ve played pink noise to compare both panels, and the highs are gone in the 8 inches of space on the left panel compared to the right.

I heard back from my dealer and ML is willing to replace the panel under warranty but I have to buy the other panel if I want a pair. Seems like they should both be replaced under warranty for speakers this expensive - but I want the panels to match so I’ll end up buying the other panel anyway.