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TomDac

former MLO owner/operator
Joined
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https://www.martinlogan.com/support/contact.php

MartinLogan
2101 Delaware St.
Lawrence, KS 66046
U.S.A.
<hr> Hours of Operation
Monday - Friday
8AM-5:00PM Central

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(785) 749-0133
 
Hello Tom

I don't know if you read all the new posts in the forum, but I would like to hear your opinion on my concern, or rather problem.

I have ordered a few new panels for my Ascent i here in Switzerland. They were ordered from a dealer via the general importer.

The first thing I noticed was that the ML logo was missing at the bottom center and the plastic sides are made of very cheap plastic and no longer as high quality and structured. But the most serious thing is that the panels are 24 years old according to the serial number and coding.

The importer was told by Martin Logan that the panels were newly manufactured, but this is contradicted by the serial number.

I have already written an e-mail to Eric from Martin Logan Support, but have not yet received a reply. I am somewhat perplexed and surprised that Martin Logan is selling such old and poor quality panels at all.

What should I do, do you have any suggestions?

Best regards from Switzerland.
Rolf
 

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