Researching buyers should be aware that according to ML, their electrostatic panels are especially vulnerable to damage in warm humid climates. In my experience this flaw requires changing the panels approximately every 18 months.
Almost 3 years ago I bought a pair of EM Esl on Amazon Mexico and had them shipped to Cancun on the Caribbean coast. The speakers began to fail about a year later, requiring that both panels and a power supply be changed since one was also arcing. These were provided by ML under warranty and I collected them in the US because the factory warranty does not cover shipping to Mexico. Understandable.
Neither Amazon Mexico nor the local distributor were willing to help since the online retailer only covers you for 30 days and is not an authorized reseller, therefore the Mexican distributor is under no obligation. Wish I had known that also.
Following that initial repair the speakers worked for 15 months and then one of the them began to fade again. Vacuuming and cleaning the panel and terminals did not help. When I contacted ML for advice I was told flatly that I needed two new panels at an out of warranty cost of $1250 (plus shipping and customs to Mexico), or I could buy them from the Mexican distributor, a thousand miles away in Mexico City. The speakers are worth $2000 new. And in that same e-mail from the service department I was told that: "Humidity does have quite a negative affect on the panels unfortunately." Too bad ML does not say that in its product description.
The speakers sound good but I found them to be very unreliable.
Goodbye Martin Logan.
Almost 3 years ago I bought a pair of EM Esl on Amazon Mexico and had them shipped to Cancun on the Caribbean coast. The speakers began to fail about a year later, requiring that both panels and a power supply be changed since one was also arcing. These were provided by ML under warranty and I collected them in the US because the factory warranty does not cover shipping to Mexico. Understandable.
Neither Amazon Mexico nor the local distributor were willing to help since the online retailer only covers you for 30 days and is not an authorized reseller, therefore the Mexican distributor is under no obligation. Wish I had known that also.
Following that initial repair the speakers worked for 15 months and then one of the them began to fade again. Vacuuming and cleaning the panel and terminals did not help. When I contacted ML for advice I was told flatly that I needed two new panels at an out of warranty cost of $1250 (plus shipping and customs to Mexico), or I could buy them from the Mexican distributor, a thousand miles away in Mexico City. The speakers are worth $2000 new. And in that same e-mail from the service department I was told that: "Humidity does have quite a negative affect on the panels unfortunately." Too bad ML does not say that in its product description.
The speakers sound good but I found them to be very unreliable.
Goodbye Martin Logan.