With CLX nearly 10 years old, have you had any technical problems with them?

[Robert D]

What is disturbing to me is that the loss of upper octaves was NOT gradual but rather "hear(sic!) yesterday, gone today"!
Is there something that can/should be checked to assure electronics have not been compromised?

Who is the best contact to inquire with about availability and cost of replacement mid/treble panels?
I am located in Central CT 06111

Sounds more like one of the wires' soldering came loose maybe? That should show with a physical examination.

 

[Brad225]

Shawn at Da Vinci Audio. You won’t get a better price for products.

 

[Paul172]

What is disturbing to me is that the loss of upper octaves was NOT gradual but rather "hear(sic!) yesterday, gone today"!
Is there something that can/should be checked to assure electronics have not been compromised?

Who is the best contact to inquire with about availability and cost of replacement mid/treble panels?
I am located in Central CT 06111

 

[Paul172]

Contacting Martin Logan service through the website is your best bet!

 

[BigGuy]

Is there a name and phone number for current Tech Support at M-L?

Sounds more like one of the wires' soldering came loose maybe? That should show with a physical examination.

Your lips to the goddess' ear since a loose wire is something I can handle.

Have a call into ML Customer service so waiting for a call-back.
Hopefully they can give me a Betty Crocker recipe of various things than can either be visually checked or measured with multimeter.

 

[BigGuy]

Shawn at Da Vinci Audio. You won’t get a better price for products.

Switzerland?

 

[Robert D]

Switzerland?

He's in Wisconsin, USA. If I remember right.

 

[Brad225]

Di Vinci audio
414-479-1829
Milwaukee, Wi

There is a Di Vinci in Switzerland.

 

[BigGuy]

Di Vinci audio
414-479-1829
Milwaukee, Wi

There is a Di Vinci in Switzerland.

Thanks, Brad! Google only showed Swiss dealer = Da Vinci Audio.

Found them. US dealer is Davinci (one word) Media.

 

[DaVinci Media]

Is there a name and phone number for current Tech Support at M-L?


Your lips to the goddess' ear since a loose wire is something I can handle.

Have a call into ML Customer service so waiting for a call-back.
Hopefully they can give me a Betty Crocker recipe of various things than can either be visually checked or measured with multimeter.

Please give me a call on my mobile, 414-975-5986 if there is anything I can be of assistance with. Shawn

 

[BigGuy]

Please give me a call on my mobile, 414-975-5986 if there is anything I can be of assistance with. Shawn

Thanks for the offer, Shawn. I now have a service ticket open with M-L and first recommendations were to vacuum the panels (which I had done when issue first came to light) and also to switch mid/treble panels between the two speakers (which I will be doing within next 24-48 hours).

Stay tuned!

 

[BigGuy]

Thanks for the offer, Shawn. I now have a service ticket open with M-L and first recommendations were to vacuum the panels (which I had done when issue first came to light) and also to switch mid/treble panels between the two speakers (which I will be doing within next 24-48 hours).

Stay tuned!

Good news, bad news.
Today my sound room looks like a Martin Logan assembly annex.
Switching panels determined that both L and R mid/treble panels are OK. FWIW, the sudden change in output from normal to none suggested to me that is was not a panel issue but rather electronics.

Waiting for follow-up guidance from ML on path forward.

 

[DaVinci Media]

Good news, bad news.
Today my sound room looks like a Martin Logan assembly annex.
Switching panels determined that both L and R mid/treble panels are OK. FWIW, the sudden change in output from normal to none suggested to me that is was not a panel issue but rather electronics.

Waiting for follow-up guidance from ML on path forward.

Do you feel ML service is doing a good job? I can shake some trees if needed.

 

[DaVinci Media]

Di Vinci audio
414-479-1829
Milwaukee, Wi

There is a Di Vinci in Switzerland.

Also, 414-479-1829 is our old phone number from years ago. If that is coming up anywhere please let me know so I can have it changed. 830-DAVINCI (830-328-4624) is the number now Also my personal mobile is 414-975-5986 which anyone is free to call, as you will get me the quickesr that way.

 

[Brad225]

Also, 414-479-1829 is our old phone number from years ago. If that is coming up anywhere please let me know so I can have it changed. 830-DAVINCI (830-328-4624) is the number now Also my personal mobile is 414-975-5986 which anyone is free to call, as you will get me the quickesr that way.

I'm old Shawn, thats probably why it showed up.
I did a search on Bing and your business came up. That was the # that was shown.

Happily listening to Carmen Gomes - Thousand Shades of Blue on my amazing CLX.

Brad

 

[Brad225]

Good news, bad news.
Today my sound room looks like a Martin Logan assembly annex.
Switching panels determined that both L and R mid/treble panels are OK. FWIW, the sudden change in output from normal to none suggested to me that is was not a panel issue but rather electronics.

Waiting for follow-up guidance from ML on path forward.

If I had to choose I would take an electrical issue over bad panels.
More people can fix an electrical issue but panel repair, you know what I mean.
ML has always been great helping take care of electrical interface issues.
Good Luck and keep us updated.

 

[BigGuy]

Good news, bad news.
Today my sound room looks like a Martin Logan assembly annex.
Switching panels determined that both L and R mid/treble panels are OK. FWIW, the sudden change in output from normal to none suggested to me that is was not a panel issue but rather electronics.

Waiting for follow-up guidance from ML on path forward.

Sound room still looks like an assembly annex but happy to report that switching power supplies from R to L resulted in no output from L channel...using either of the two mid/tweeter panels. What I have is a power supply failure,

Ron @ Martin Logan has been great at answering questions and providing step-by-step pdf instructions for each element of the troubleshooting.

Replacement power supply will cost about $350 incl S/H and was ordered this AM.
.
"Sounds like" it will be mono listening for the near term...assuming I can put at least Humpty back together again!

 

[Brad225]

Sorry there is a problem but that is an easy fix.
$350 isn't nothing but it could be much worse.

Humpty will be happy to be reassembled I assure you.

 

[Big Dog RJ]

That sounds like a pretty easy fix! At 350 smackers... way to go, very reasonable given today's prices... especially charges just for labour. Whenever I get my car serviced, the bill comes to double that amount, and 90% is the dam labour charge! I wouldn't sweat one bit on $350.

I think your CLX's will be up and running in no time, and you'll be enjoying those fine tunes!
Cheers, RJ

 

[BigGuy]

Sorry there is a problem but that is an easy fix.
$350 isn't nothing but it could be much worse.

Humpty will be happy to be reassembled I assure you.

Yeah, Humpty this weekend. Dumpty next week. Missing the boy's choir!