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If Apple is working the issue now, then you might want to consider joining their beta program so you can provide some meaningful feedback regarding their progress. I already joined the beta program, but I haven't pursued this with Apple after getting a replacement unit, as I assumed it would go...

The last post on the linked Apple Support Communities page seems promising. Perhaps Apple is finally noticing that there is a problem with the Atmos in the Gen 2 units. I look forward to any follow-ups. Netflix Dolby Atmos problems with new Apple TV 4k

Last night I watched a DV/Atmos show on Netflix and the 1st episode was fine, but the 1st 5 minutes of the 2nd episode was full of the ticking/clicking artifacts until the audio completely dropped out, requiring restarting the stream. It is my belief that as of the tvOS 15.3 public release...

Tier 1 Support: You are told it's something else or some applicable variant of "You're holding it wrong." If you are lucky, they will give you a replacement. Tier 2 Support: You are told that they will talk to Engineering and get back to you. Expect a prompt response because they aren't really...

The latest Roku Ultra and Shield Pro models should be fine for both DV and Atmos. There shouldn't be much difference in image and sound quality. However, I don't believe the Roku will match the frame rate for Netflix or Hulu. The Shield has a "match frame rate (beta)" option you need to select...

I currently have both my Gen 1 and Gen 2 ATV4K units connected to my Denon AVR. The Atmos on the Gen 1 unit works flawlessly on tvOS 15.2. I installed the latest tvOS 15.3 beta last night on my Gen 2 unit and tried playing a DV/Atmos program. I heard some ticking sounds right at the start, but...

You are lucky. All the ATV4k Atmos problems drove my poor Denon receiver insane. :)

I wasn't going to reply to this, but if I had pursued this beyond trying a replacement unit, I would likely be in the same position that you are in. They are having you try the next logical troubleshooting step, but they should already have this data point from other Atmos support tickets, or a...

I didn't say that the Atmos glitches and dropouts don't or can't also happen with Atmos music playback. I haven't listened to Atmos music enough to say one way or the other. But that other thread is about the audio delay or dropout in the AVR as it resyncs (and blanks the speakers to avoid loud...

I too am enjoying flawless Atmos with DV using my TV's integrated Android TV apps or my Gen 1 ATV4k. Just finished watching Archive 81. The audio dropouts listening to Atmos music is completely unrelated to the Atmos issue we have been having. I had noticed the issue as well when I tried out...

Both of my Nvidia Shield Pros are the 2017 version, but I believe the latest Shield Pros and Roku Ultras support DV and Atmos on all the major streaming services. My 2017 Shield does get Atmos on Amazon Prime, Disney+, AppleTV+, and HBOmax, but not on Netflix. I like the Shield Android TV OS the...

A disclaimer on a hardware/software product that it might not work perfectly? I thought that was a given. :)

Why stick with an Apple device? I suggest you look into the nVidia Shield or Roku. You were happy with your Amazon device, so you already set the bar pretty low. The latest Roku Ultra (4800X) and Roku Express 4K/4K+ (3940X/3941X) are apparently the only external Roku devices that support Atmos...

There is a fine line (if there is any line at all) between "false advertising" and "marketing". Since I bought the Gen 2 for DV and Atmos support, I feel cheated and that Apple should refund our purchase due to the unacceptable Atmos issues.

Yes. My Gen 1 ATV4k is on the latest tvOS 15.2 public release. I had moved it to the family room when I got the Gen 2 "upgrade". It was connected to a 85" Samsung Q90T (no DV), and to an AVR through eARC with only 2 speakers (no Atmos), so there was no reason not to update it. I was the only one...

Atmos is working flawlessly on my Gen 1 ATV4k. I noticed that 2 of my Denon's 7 rear HDMI inputs are free. I think I will connect my Gen 2 unit for testing purposes as new tvOS versions come out. Apple has released beta 3 of tvOS 15.3 to developers, and it has not fixed the Atmos problem...

Updating to tvOS 15.2 made the Atmos issues much more frequent, as I half expected. I realized I can't get Atmos if I connect the ATV4k through my TV due to the lack of bitstreaming. The LPCM/MAT 2.0 that the ATV4k puts out will only give me stereo through my TV's ARC, unless I switch the ATV4k...

I'm having Atmos problems very rarely now, and I let the apps update while still on tvOS 14.7. I think you should be fine letting the apps update.

Misery loves company.

It is likely phone support from the Philippines, where many households keep chickens.